Legal

General Terms & Conditions

General terms and conditions of our products and services.

The following terms and conditions relating to the products and services govern the relationship between you as the client and us as the Bank.

General information regarding the opening of a business relationship

Regulation Details
General Conditions Download document (PDF, 2 MB)
Terms and Conditions for Payment Services Download document (PDF, 536 KB)
Customer information in order to avoid loss of contact and dormant assets Download document (PDF, 127 KB)
Switzerland's Consumer Credit Act Download document (PDF, 137 KB)
Client information on the Swiss deposit insurance Download document (PDF, 246 KB)
Terms of use for electronic communication Download document (PDF, 127 KB)

Digital Banking Services

Regulation Details
Special Conditions for Digital Banking Services 
(Applies for eBanking and eBanking mobile and for info app)
Download document (PDF, 182 KB)
Special Terms and Conditions of Use for the Online Meeting Service Download document (PDF, 158 KB)
Terms and conditions of use for software connections via API Download document (PDF, 153 KB)
Service fee for bLink Download document (PDF, 126 KB)
Terms and Conditions of Use for Multibanking via API of Zürcher Kantonalbank Download document (PDF, 134 KB)
Special Terms of Use for Mobile Payment by Wallet with the ZKB Visa Debit Card Download document (PDF, 149 KB)

Accounts

Regulation Details
Terms and Conditions Governing Private Accounts Download document (PDF, 123 KB)
Terms and Conditions Governing Savings Accounts Download document (PDF, 124 KB)
Terms and Conditions Governing ZKB Environmental Savings Account Download document (PDF, 509 KB)
Bestimmungen für ZKB Anlagekonten für Personalvorsorge (German only) Download document (PDF, 489 KB)
Terms and Conditions Governing ZKB Metal Accounts Download document (PDF, 87 KB)
Special Terms and Conditions Governing the ZKB young Package Download document (PDF, 109 KB)
Special Terms and Conditions Governing the ZKB student Package Download document (PDF, 121 KB)

Cards

Regulation Details
Conditions for the ZKB Visa Debit Card Download document (PDF, 158 KB)

Terms and Conditions for the ZKB Customer card with PIN

 

Download document (PDF, 150 KB)
Terms and Conditions for the ZKB Customer card without PIN Download document (PDF, 128 KB)

Custody Accounts

Regulations Details
General Conditions for Safe Custody Accounts Download document (PDF, 2 MB)
Information sheet «Compensation from Third Parties – Sales Commissions and other Monetary Benefits»
Download document (PDF, 2 MB)
Special Risks in Securities Trading Download document (PDF, 329 KB)
US Federal Estate Tax Download document (PDF, 59 KB)
Price Overview for Investments Download document (PDF, 183 KB)
Shareholder Rights Directive II Download document (PDF, 116 KB)

Price Summary and Conditions

Regulations Details
Price summary and terms for private clients Download document (PDF, 343 KB)
Overview of fees for corporate and institutional clients Download document (PDF, 911 KB)
Fund Portfolio Download document (PDF, 140 KB)
Price List for ZKB Autosafes Download document (PDF, 122 KB)
Price List for ZKB Safe-Deposit Boxes Download document (PDF, 122 KB)

Exemplary cost information MiFID

Regulations Details
Exemplary cost information Portfolio Consulting International Download document (PDF, 156 KB)
Exemplary cost information Portfolio Consulting Expert, Premium, Classic Download document (PDF, 158 KB)

Pension

Regulations Details
Terms and Conditions Governing ZKB Pillar 3 Download document (PDF, 142 KB)
Terms and Conditions Governing frankly Pillar 3 Download document (PDF, 140 KB)
Terms and Conditions Governing ZKB Vested Benefits Account Download document (PDF, 139 KB)
Terms and Conditions Governing frankly Vested Benefits Account Download document (PDF, 139 KB)
Privacy Policy Governing ZKB frankly Download document (PDF, 128 KB)
Duty Of Confidentiality frankly Download document (PDF, 57 KB)
Privacy Policy Governing ZKB Vested Benefits Account Download document (PDF, 154 KB)

Last updated: January 2024