Information on the use of cookies on Zürcher Kantonalbank’s websites and apps.
Browser cookies (hereinafter «cookies») in the web environment or in apps are small text files that are stored on your device. This enables the website or app to remember specific entries and settings (for example, your login, language, usage, preferences and statistics) over a certain period of time to optimise user experience, security and analysis in particular.
Some cookies are automatically deleted as soon as the browser session has ended or after a specified period of time. Certain cookies are permanently stored in the browser for technical reasons, unless they are deleted by the user.
We use the following types of cookies for the following purposes:
In addition to our own cookies, we also use cookies from third parties. Please note that as a result of the technical and organisational measures in place, third-party providers are unable to identify users.
The following overview shows third-party tools that are used to improve customers' experience on the website, as well as the purpose of the tools and the duration for which cookies are kept.
| Category | Purpose | Tool, provider | Duration | Privacy Policy |
|---|---|---|---|---|
| Statistics | To measure the number and type of visits (including browser) as well as user interaction with the website, in order to improve functionalities on an ongoing basis and thereby design the overall experience in as targeted and secure a manner as possible. | Adobe Analytics, Adobe Systems Inc. | Session cookies are deleted when the browser is closed. Other cookies last two years. | Adobe Privacy Center |
| Personalisation on our websites | To adapt content and user experience according to customer needs to the greatest extent possible, in order to design the overall experience in as relevant and targeted a manner as possible. This includes, for example, content tests and content adaptations based on needs, interests and/or preferences. | Adobe Target, Adobe Systems Inc. | Session cookies are deleted when the browser is closed. Other cookies last two years. |
Adobe Privacy Center (Source: Adobe) |
You can opt out of the use of cookies at any time by adjusting your preference via the "Cookie settings" link in the footer of this website.
The «Security in digital banking» website on zkb.ch («Clear cache» section) contains information on how you can delete cookies and stored data in your browser. Alternatively, you can use the Ctrl+Shift+Delete keyboard shortcut to open the relevant settings window in most browsers.
Last updated: March 2022